How does the flat fee work?
One monthly rate per system. One service level. The rate drops as you add systems. We quote after we see what you run.
FAQ
Straight answers.
Why a flat fee?
If we stop a problem, we keep the time. If we skip the basics, it costs us.
Where does our data go?
It stays in your environment. We connect out. We scrub before anything leaves. Recordings stay on your side.
Do you send our data to a third-party AI?
Not without your written consent. We run the models. AI can suggest. It does not touch production.
What is PTxray?
Open source. Scans AIX and IBM i for currency and security. You run it. The report is yours.
Wasn’t this called AIXray?
Yes. Same tool. New name. Old links still work.
What’s the catch?
There isn’t one. Download it. Run it.
What happens if we leave — or you do?
The notes, reports, and runbooks are yours. Someone else can pick up.
Do you replace IBM support?
No. PowerTrue is a Silver IBM Business Partner and the operational layer on a properly supported platform. IBM covers hardware and firmware. We do the day-to-day work.