The questions a careful buyer asks first.
If you run mission-critical systems on IBM Power, these are the things you'd want answered before trusting anyone with them — including us. No hedging.
Where does our operational data go?
It stays in your environment. Monitoring runs on a hardened appliance we place inside your walls; it connects outbound to us, and your operational data — logs, metrics, the system knowledge we build — lives on that appliance, inside your environment. Sensitive data is scrubbed before it is ever stored.
Do you send our data to a third-party AI service?
Not by default. The analysis that runs the service uses models we operate; your data is never sent to an outside AI provider unless you explicitly opt in under contract. Most clients never do — local-by-default is the point.
How do you access our systems?
Agentlessly, over standard secure protocols, through a connection that only goes outbound from your network. We never ask for VPN access, and nothing of ours sits in your critical path. Every engineer authenticates with phishing-resistant passkeys, works under a named account, and every action is logged; session recordings stay on the appliance in your environment.
What happens to our systems if PowerTrue goes away?
You are not locked in. We document your environment as we go — runbooks, an indexed history, a per-system record — so the knowledge of how to run your systems is yours, in writing, not trapped with us. The appliance is ours to remove cleanly. Continuity is a property of the documentation, not a dependency on us.
What is included in the subscription?
PowerTrue Bulwark, the ongoing managed service, includes proactive 24/7 monitoring, structured monthly patching (including frame firmware), a security baseline to the CIS Level 1 benchmark with ongoing scanning, backup verification, incident response, capacity planning, a monthly report, and a complete named-account audit trail. Application migrations, new builds, and DR/HA implementation are separate project work, quoted before it begins.
What are PowerTrue Blueprint, Fortify, Refresh, and Bulwark?
The four stages of working with us. The Blueprint is the paid estate-wide plan: every system assessed, with a written transformation plan, condition tier, and price per system — yours to keep and act on with anyone. Fortify is the program that works that plan: systems brought current, hardened, and documented, finished against a punch-list frozen at assessment time and proven by re-running the same scan. Refresh is the honest alternative when the Blueprint says an estate isn't worth fixing in place: we build and run a new, current, hardened Power environment, and your team moves your applications onto it. Bulwark is the ongoing managed service that keeps everything at that standard. The full path →
How does pricing work?
Each stage is priced separately and in the open. The single-system AIXray assessment is free. The estate Blueprint is a low-cost engagement — and 100% credited if you proceed within 90 days. The Fortify program is priced by each system's measured condition: your assessment findings place it in a printed tier, so the price argues for itself. The ongoing Bulwark service is one flat monthly rate per managed system — an LPAR, VM, VIOS instance, or the Power frame itself — graduated so the per-system rate steps down as your estate grows, with a three-year partnership as the preferred shape. We quote Bulwark from your assessment; the right number depends on what you run.
What are your service levels?
We commit to response and triage windows, not resolution clocks — because no one can honestly guarantee a fix time on complex systems. After-hours response is triggered by business-impacting (Sev-1) conditions defined in your agreement, not by every threshold alert.
Do you replace our IBM support?
No. We are the expert operational layer on top of a properly supported platform. When an issue genuinely belongs with IBM, IBM's support is part of the resolution, and we recommend keeping current support coverage in place.
Do you only work on AIX?
AIX, IBM Power, and VIOS are our specialty and the lead of our practice. Enterprise Linux — on Power or elsewhere in the estate — is fully supported under the same service. We are application-agnostic: if it runs on Power, we care for it.
What is the free system assessment?
Pick one system; we run a complete, read-only health check — lifecycle and end-of-support exposure, patch and CVE currency, storage and resilience, errors, and security — scored red/amber/green and mapped to the NCUA/FFIEC or HIPAA controls your examiner checks. You get the findings, a full written plan for that system, and a readout with a senior engineer — free, and yours to keep whether or not you ever hire us. It is the clearest way to judge us, on one of your own systems.
What is AIXray?
AIXray is the read-only assessment engine behind our free assessment. It runs 60+ checks across nine categories on one AIX or VIOS system and scores each finding red, amber, or green in plain English — installing nothing, changing nothing, and sending nothing anywhere. Today a senior engineer runs it for you. An open-source release — the same engine, yours to run and read — is in preparation. More about AIXray →
Is the free assessment really free?
Yes — one system, no cost, no obligation, no card. You keep the reports and the full written plan whether or not you ever hire us. We run it because it is an honest preview of how we work, and because the clearest way to earn a careful buyer's trust is to show them something useful first.
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